Letters to the Editor
Dear Editors,
Oakmont is not a “retirement community” but rather an “active adult community." As such, the needs of many active residents are poorly served by the limited hours of the OVA office – Monday through Friday, 9 a.m. to noon, and 1 to 4 p.m. Assistance from the adjacent Architectural Office is available only Monday-Thursday, since it no longer opens at all on Fridays as it did from October 2010 until May 2011. Such restricted hours are an insult to every dues-paying Oakmonter who may be engaged in a variety of weekday activities, including outside employment.
Eighteen months ago when there was only a small staff, this arrangement might have been necessary, but now, there are six people plus the OVA Manager working in that office. Staggered lunch hours and minimal cross-training of clerical staff are two easy solutions that could be implemented with little effort and at no cost. Successful businesses with that many paid employees simply do not lock their doors and dump all their callers into voice mail for a full hour in the middle of every single work day.
The time has come for OVA to begin operating as an organization that is truly dedicated to customer service.
Frank Dunnigan
Oakmont
