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Sonoma County launches ‘SoCo Connect’

Public reporting and tracking system for non-emergency service requests

On June 29, Sonoma County announced the launch of SoCo Connect (formerly SoCo Report It), a constituent relationship management system offering an improved online service request portal and app for reporting and tracking services in unincorporated areas of the county.

The new system, provided in both English and Spanish, aligns with the “Organizational Excellence” pillar of Sonoma County’s Five-Year Strategic Plan and responds to a need for an integrated service request and tracking system. Phase one of the new system will be piloted to address standard work requests made to the Department of Transportation and Public Works and to Permit Sonoma, with plans to expand the interactive reporting tool to track information requests, to improve county response to service requests, and to include services provided by other county departments.

“SoCo Connect is an essential, modern service for Sonoma County that will help facilitate a rapid response to requests from our community members,” said James Gore, chair of the Board of Supervisors. “It promotes civic engagement, performance measurement, and transparency in local government. But technology solutions only work if we use them, so we’re encouraging all community members to get involved and download the app as a convenient tool to share and track your concerns and requests.”

The upgraded system enables county residents, officials, and staff to report, submit photos, and monitor progress on information requests as well as standard work requests. Such requests include addressing guardrail damage, hazardous trees, litter/roadside debris, plugged culverts, potholes, downed road signs, sign visibility problems, landslides, streetlight problems, traffic signal concerns, vegetation overgrowth, abandoned vehicles, and county code compliance issues.

The SoCo Connect app is available in the Apple and Google Play stores. Community members who currently use the SoCo Report It app on an Apple smartphone will receive an automatic update and do not need to take additional steps. Residents who currently use the SoCo Report It app on an Android smartphone will need to download the new SoCo Connect app.

Service and information requests are also available through the county’s website (https://sonomacounty. ca.gov/submit-a-service-request).

Community members who have questions, come across errors, or need technical assistance with SoCo Connect may contact support staff via email at [email protected]

To report issues in areas not served by Sonoma County, contact the appropriate municipal government agency (https://sonomacounty.ca.gov/ local-government).

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