The Kenwood Press
News: 07/01/2019

Update your contact info with PG&E



Pacific Gas and Electric Company (PG&E) is sending postcards to more than 240,000 customers encouraging them to update their mobile number, email and other key information so the company can contact them in advance should it become necessary to temporarily turn off power for safety this fire season.

These customers have incomplete or no contact information on file.

Its important that all customer information is up to date so PG&E can share important wildfire safety alerts. In addition to notifying customers directly, PG&E also will provide outage updates and information through channels such as social media, local news, radio and the pge.com website.

The Public Safety Power Shutoff program is one of many additional precautionary safety measures in response to the 2017 and 2018 wildfires that the company is putting in place as part of its Community Wildfire Safety Program intended to reduce wildfire threats and strengthen communities for the future.

Extreme weather threats can change quickly. PG&Es goal is to send customer alerts through automated calls, texts and emails at 48 hours, again at 24 hours, and again just prior to shutting off power.

Besides updating their contact information to prepare for Public Safety Power Shutoffs, PG&E encourages customers to do the following:

Have an emergency plan for wildfires and discuss it with your friends, family and neighbors;

Update or create a go bag or 72-hour kit that can be used if you need to evacuate; and

Clear defensible space around your home or business.

For customers who have not yet confirmed or updated their contact information, PG&E strongly encourages everyone to do so by visiting www.pge.com/mywildfirealerts or by calling the PG&E contact center at 1-866-743-6589.